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Patient Financial Services

At Northwest Hospital & Medical Center, we have a team dedicated to working with our patients to:

  • Interpret insurance coverage
  • Verify insurance eligibility and benefits
  • Notify the insurance company and obtain authorization for treatment
  • Investigate payment sources that might be available to you, such as Medicaid and charity care
  • Make payment arrangements

Bill Payment Options
For your convenience, we offer several options for settling your account:

Main Campus Drop-Off
An admitting representative is available at the security desk in the main lobby of the hospital Monday through Friday from 6:30 a.m. to 11:30 p.m. We can accept cash, check or credit card transactions.
Patient Financial Services Drop-Off
You may also visit the Patient Financial Services office to make in-person payments, discuss your bill or to make payment arrangements. Patient Financial Services is located in the Northwest Outpatient Medical Center at 10330 Meridian Ave. N., Suite 260, Seattle, WA. Hours of operation are 8:00 a.m. to 4:30 p.m., Monday through Friday.
Online Payment
We offer secure online bill payment 24 hours a day, 7 days a week with a credit card. To pay your bill online, click here.
Please send payments to:

Patient Financial Services
Northwest Hospital & Medical Center
P.O. Box 34433
Seattle, WA 98124
Payments may be made with a credit card over the phone. Please call Patient Financial Services at 206-368-6440 or toll-free at 877-364-6440.

Account Information
Northwest Hospital patients can contact the Patient Financial Services Department to update or add insurance information. If you think you may have difficulty paying for medical services or paying an existing bill, contact the Patient Financial Services Department at 206-368-6440 or toll free 1-877-364-6440. We will evaluate your circumstances in strictest confidence to see if you might be eligible for financial assistance based on your income and family size.

Patients who have been discharged from the hospital or who have questions about their bills should contact Patient Financial Services by calling or visiting their offices at the Northwest Outpatient Medical Center (OPMC), located at 10330 Meridian Ave. N., Suite 260. Hours of operation are 8:00 a.m.to 4:30 p.m., Monday through Friday. The Patient Financial Services Department phone number is 206-368-6440 or toll free 1-877-364-6440.

Understanding Your Billing Statement
Northwest Hospital & Medical Center continues to strive to improve service to you, our valued patient. We have redesigned the patient statement to provide more detailed information about the medical services you received and the status of your account. Here is a sample with a brief explanation of our statement.

For answers to questions about your Northwest Hospital & Medical Center statement, please call Customer Service Representative at 206-368-6440 or toll free 1-877-364-6440.

Please use the back side of the bill to inform us of any changes to your address or insurance. This side also has billing and contact information.

The Distinguished Hospital for Clinical Excellence Award
Northwest Hospital Earns The Distinguished Hospital for Clinical Excellence Award
The Emergency Medicine Excellence Award
Northwest Hospital Earns The Emergency Medicine Excellence Award
eCare lets you see, manage and receive your health information online from clinic visits or hospital stays across the UW Medicine health system. Go to eCare.
Quick Links: Create a Free Patient Web Page

Recognize a Staff Member: DAISY Foundation Award - (for extraordinary nurses) | Cares Award - (for all Northwest Hospital staff)

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